In the diagram below, a command in Powershell lists some values regarding the above two USB devices. Clearly, what we have been calling the serial number does not conflate with what the identification in Powershell calls a serial number.
I tried the setup on a different computer we will call Computer 2. As if by magic, GSmartControl now showed me all of the correct information including serial number. Well now I have even bigger problems. Why would it work properly on Computer 2 but not Computer 1? What does the computer have to do with it? 2b1af7f3a8